Information is all around us. Never has it been so easy to collect. Never has it been so easy to store. Never has there been such easy access to it. And yet this info-bonanza is seen all too frequently not as a boon, but as a burden. The information you actually need is often concealed by information that you don't need; it is covered by a blanket of info-smog. To realise the opportunity of our information-rich environment, you need to extract knowledge from information, value from the info-smog. New resources, such as the semantic web, are the key to extracting the value from your informational assets.

Let us define knowledge as usable information. What does "usable" mean here? If information is usable, then that information can be matched with, and brought to bear upon, the particular problems your business or organisation is addressing. And conversely, when you understand a problem, that gives you an indication of the information you need to solve it. To turn your information into knowledge, it is necessary to understand the connections between it and your business processes. It is necessary to understand what information to use when, how to find it, and how to present it to the relevant people.

The trouble is, that is easy to say and hard to do. We generally lack the capabilities required to transform our information into knowledge. Put bluntly, we have information technology, but we don't have knowledge technology. If knowledge is to be managed effectively, for the good of its owners (or custodians), then Advanced Knowledge Technologies will have to be part of the solution.

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